Car Rental Terms and Conditions
-
Hirer/ Driver requirements
Hirer and any additional driver have to:
- Be 24-60 years old with at least 2 years of driving experience.
- Singaporean: Hirer and any additional driver have to produce original Singapore NRIC and original Singapore driving license upon collection of vehicle.
- Foreigner: Hirer and any additional driver have to produce original passport or other permit and original valid country driving license or international driving permit.
- Only authorised drivers are insured to drive our rental vehicle.
-
Rates
- All prices quoted are in Singapore dollars and are subject to 7% GST (Goods and Services Tax).
- Rental is calculated based on 24 hours basis. Minimum rental duration for weekday is 1 day and weekend is 2 days.
-
Malaysia Drive
- All our vehicles can be driven to Malaysia up to Kuala Lumpur only with additional surcharge of $40 per day.
- Towing service will be provided in the event of a breakdown / accident in Malaysia. No replacement car will be given in Malaysia.
-
Fuel
- Upon returning of the vehicle, Hirer should refill the fuel back to the same level as per given. Any petrol shortage will be charged at $20 per 1/8 tank.
- Refuel vehicle with minimum 95 Octane petrol / 98 Octane petrol (For Premium Continental) Diesel Euro 5.
-
Mileage
- Mileage is limited to 200km per day or 1200km per week for Singapore drive. Excess mileage would be charged at $0.40 per km.
- No mileage cap for Malaysia drive.
-
Collision Damage Waiver (CDW) insurance
- All our vehicles are covered under insurance subject to damage excess liability, the damage excess liability may be reduced by purchasing optional CDW insurance.
- The excess for Malaysia use vehicle is double of the applicable excess.
CDW Table Excess liability CDW insurance (Daily) Reduced excess (Monthly) Non-Waiverable Excess 1600cc & below $2,500 $15 $150 $750.00 1600cc & above $3,500 $20 $210 $1,000.00 Luxury – Continental Cars of 3000cc & above $4,500 $25 $240 $240
-
Deposit and Payment
- Refundable deposit is required for each and every rental:
- Singapore usage – $ 300
- Malaysia usage – $ 500
- Cars of 3000cc & above – $800
- Deposit is payable upon collection of vehicle.
- We accept major Credit Cards (Mastercard and Visa) or NETS payment only.
- Cash payment is not accepted.
- Refundable deposit is required for each and every rental:
-
Self-collection and returning of vehicle
- Hirer may collect/return the vehicle from/to our office during our office operating hours:
- Weekdays (Mon to Fri) – From 8:00am to 5:00pm
- Saturdays – From 8:00am to 4:00pm (HQ office)
- Saturdays – From 8:00am to 12:00pm (Outlets)
- Sunday / Public Holidays – Closed
- Hirer may collect/return the vehicle from/to our office during our office operating hours:
-
Optional Add-ons
Daily Rental Rates Monthly Rate Child seat $10 $150 Additional driver (3rd driver onwards) $5 $50 -
Cashcard
Hirer / Driver is to be reminded to purchase / insert Cashcard into the In-vehicle unit (IU) for ERP gantry / carpark entry.
-
Fines And Notices
Hirer / Driver is responsible for all fines, penalties and summons incurred during the period of hire in Singapore and Malaysia.
-
Advance Booking
Hirer may collect/return the vehicle from/to our office during our office operating hours:
- Able to book up to 90 days in advance.
- Motorway Car Rentals reserves the right to assign any vehicle of similar or higher capacity in accordance to our stock availability should the booked vehicle becomes unavailable.
-
Cancellation Policy
- A one day paid hire charges will be forfeited if cancellation notice is less than 48 hours (2 working days).
- Deposit will be forfeited during festive / rental peak period.
- Motorway Car Rentals reserve the rights to cancel the reservation or do not execute the Rental Agreement due to its own cause. The Company shall return the reservation deposit received.
- In the event that Motorway Car Rentals is unable to rent the selected vehicle booked, we may offer to rent a vehicle of a different class (hereinafter referred to as “Substitute Vehicle”). Customers can modify the rental offer.
-
No Show
In the event that the booked vehicle is not collected or not collected at the agreed time, hire charges paid will be forfeited.