What Customer Says

I was assisted by a very cheerful staff who not only provided me directions getting to Motorways but also very patience in clarifying with me on the car replacement procedures. With a very cheerful staff, I'm sure she have put smiles on many customers!

Allan

During our conversation, I feel very thankful for such arrangements by your Tanjong Pagar staff. Furthering, even tried and had extended his customer service attitude. Well done ! This is very impressive! You guys and ladies are just awesome, and trust customers.

Spencer, TH

I would like to make use of this opportunity to comment on your staff from One North and Lower Delta Office for their excellent customer relationship. I would also like to specially highlight your One North staff for her extra mile customer service. There has been a previous occasion that the car I rent has some issue and I was rushing for important meeting, she was able to demonstrate calmness and react to the situation. Once again I thank Motorway for excellent service. Keep it up and may your company continue to prosper.

Alvin Sim

Hi, I would like to commend one of your Lower Delta staff, who assisted me in my recent car rental from your company. First of all, her responses were prompt and I am very satisfied that my requests were all looked into quickly. She made the process easy and simple for me to follow through and everything was in good order. Throughout my correspondence with her, she has also been very friendly and patient, which contributed to the good experience I had. Thanks and have a great day!

Ng Thye Ann

I have been using Motorway Car Rentals for the last 5yrs, and it has always been my 1st top recommendation to others when comes to rental cars. Plus on top the service from the guys, especially your Tanjong Pagar staff who follows rules of company strictly but also has room for his flexibility and understand service industry making client happy in the end is very important! Looking forward to more rental in the near future! Thank you Motorway.

Never before I had such a wonderful experience from any car rental in Singapore. Customer service is superb and excellent. At first I hesitated to rent a car in Motorways, but the assurance that was delivered to you from the customer service really will change your mind. There is no words to describe but to try it yourself. I would not hesitate to recommend Motorways to all my friends and relatives. Many thanks to your staff from One North and Joo Koon Outlets. U guys are wonderful.

I have been frequently renting cars with Motorway Car Rentals since year 2014. I can say that their car is always clean and in good condition. Another point I need to highlight, your Commonwealth staff is great to deal with. She is hardworking, polite, friendly and know her job well. It's always easy for me to contact her personally through her handphone to get my preference car. I have to give her a massive respect on understanding her job well and answering my question without any hesitation.

Dear Manager-in-charge,
On behalf of our family , we would like to applaud and thank your company , Motorways, for providing an excellent customer experience, through your Rental Consultant. Her cheerful deposition, coupled with her patient and hardworking nature, has seen our family make bookings with her on 2 CNY occasions consecutively. We hope our feedback will encourage Motorway to continue its brilliant service delivery and also for outstanding staff contribution to be recognized. If possible, kindly forward this letter to your Founder and CEO, Mr Michael Lim.

William Chew

I am writing this letter of commendation for one of your staff, the fantastic level of service and support shown to me. Prior to this, I had not heard of Motorway Car Rentals and was introduced to try it by my brother-in-law who rents quite regularly. Your staff took my call and answered all my queries with patience. Despite my initial reluctance and concerns in divulging my personal information, he made me understand the necessity in providing these details. Your staff also took care in ensuring the car I rented was in great working condition especially when I had safety as my number one priority (travelling with baby & family). Compliments to your staff for a job well done. I will definitely rent from Motorway Car Rentals again and am planning to do so very soon.

Michael

I would like to complement the good work of your rental consultant. As my car need urgent work, I went to your commonwealth office late afternoon and she is able to secure me a car at the last minute as a walk in customer. She is always helpful, cheerful and very customer-centric in her approach. Keep up the good work.

We are writing to let you know that we are very pleased with the service offered to us by your staff in Joo Koon. It is because of her reliable and efficient support that we come back to Motorway Car for the second time. Her professionalism is greatly appreciated. Thank you Motorway!

Rosmaria Mohamed

I am writing to leave a compliment for your staff, who was very patient and very customer service oriented in answering my queries. Although in the end I did not book anything (as my wife had booked something else simultaneously), I still very impressed with his efforts. I promised him to call him the next time I need a rental car.

TAN TAI LIM

Hi Motorway, recently I have rent a car from one of your staff, she is friendly and helpful toward us and car condition is great too. I am glad that I chose Motorway as my first choice, I will be back again.

Would like to congratulate you on having staff in your company, for their service attitude, mannerism and willingness to help and advise customer is a great asset to your company. the rental experience i had with them will definitely made me come back for further rentals.

Lee Yuen Nam

I would like to express my sincere appreciation to your staff for the arrangement on the car rental. I maybe a demanding customer, but she was helpful and I felt comfortable conversing with her. I look forward to renting another car. Without doubt, I will recommend the company to my peers.

I would like to compliment on one of your staff at Dhoby Ghaut branch on his friendliness, politeness and professional attitude. He went the extra mile to arrange a very last minute viewing for the car and handle all the procedure very well even though I didn't meet him in person. I really appreciate his effort in helping me chose a good car and made my trip a safe, happy and enjoyable one with my family. Will definitely recommend Motorway to my friends and come back again for car rental in future, please keep up the good work, Thank you!

I would like to express my sincere appreciation to your staff for the arrangement on the car rental. I maybe a demanding customer, but she was helpful and I felt comfortable conversing with her. I look forward to renting another car. Without doubt, I will recommend the company to my peers.

I would like to comment on staff from One North branch for her dedicated professional ethics towards customer.

She has been very helpful eventough it was a last minute job for her. She has shown consistent patience and professionalism.

Appreciated Motorway to have staff like her serving the customers.

THANK YOU.

Alvin Sim

I would like to commend your colleague staff for her brilliant service. On numerous occasions when she assisted us, she was always proactive and helpful. She exudes warmth, positivity and professionalism, certainly a valued member to your team and organisation. It has made the customer experience with Motorway a positive one!

Please convey my appreciation to her. Thanks and enjoy a lovely week ahead!

THANK YOU.

Bernadette Chua

I will definitely be recommending your car services to others.

Seriously, after trolling through websites, chasing for quotes, etc.... etc..... The personalised service you have provided has been a delight to deal with and then the flexibility in the drop off and pick up at no charge/ no hassel really leaves me with a good experience.

THANK YOU.

David Blumanis

We would like to compliment one of your staff at Dhoby Ghaut Branch, for the excellent service he provided us last week, and we truly appreciate it.

We are a new customer to Motorway Car Rentals.

On 20 and 21 July 2015, we called your branch at Dhoby Ghaut on 21 July 2015. In an instant we are very pleased with his professional manner in answering our queries. We informed him that we will collect the car at Lavender and not Dhoby Ghaut, still without hesitation he arranged for our rental car at Lavender so quickly, and assured us that he will take care of it. Such a commitment to great customer service is to be commended.

You have definitely gained a new customer who will refer all of our friends to Motorway Car Rentals.

Mahaini Binte Mohideen & Mohamad Jasni Bin Jani

I would like to drop you guys a feedback on my first rental service with you. It was certainly fuss free and fairly straightforward from start to finish.

I would like to commend on your customer service which is excellent. One particular incident which prompted me to send this email was because of your 2 staff. He was the one who drove my rented car back from joo koon.

Your staff saw i had 3 huge bags and asked me where i was headed to and I told them to Queensway. Den without hesitation, he told me to follow his colleague back and he can drop me off at lower delta and i could cab to queensway. I was pleasantly surprised and he insisted i should. Then another staff came and asked the same thing. He then said "tompang me la i send you straight to Queensway. Its nearby my office, no problems". And so i was blessed to have met them and leaving this email is the least i can do to show my gratitude.

So, thank you for your service, for your help and kindness. Thank you for helping me in the initial and end part of this whole experience.

Mohamad Amrinudin Shah Bin Zubaidi

I hired a BMW 7 series and a Camry. Cars were in great conditon and I enjoyed driving.

Your staff from lavender gave a good service as well. will defiinitely approach again if the need arises.

Thanks

Parameswaran

I have rented car from Motorwaycarrentals on two occasions so far. I'm very impressed with the service provided by your staff at the Commonwealth Car Mall. She even called and reminded me the collection time and the address.

Cole Yee

Please forward this message to your management. I would like to compliment your services throughout my whole rental service experience with motorway.

1.) You have recommended a very suitable car for my wedding at an affordable price

2.) You have explained the necessary in detail which have kept me well assured. You have also reminded me well on what is required when I return the car.

3.) Your service is also very prompt and I will definetly recommend yourself and motorway to all my friends if they ever require rental services.

Jerome Ng